Exchanges & Returns

For shipped online orders, request your exchange within 14 calendar days of receiving your item. For online pickup orders, the 14 calendar days begin when you actually collect the item. For in-store purchases, bring your item and proof of purchase to our Caguas store within 14 calendar days of purchase.

Items must be unworn, unwashed, unaltered and in their original condition, with all original tags attached. Items with stains, odors, signs of wear or customer-caused damage are not eligible.

A receipt, order confirmation or gift receipt is required. Exchanges are subject to inspection.

Email support@bendecido.shop with your order number, the item you would like to exchange, the reason for the exchange and your preferred replacement.

Please wait for our authorization and instructions before mailing your item. Approved exchanges must be handed to the carrier within 7 calendar days of authorization. Use tracked shipping and keep your receipt.

We will process the replacement after receiving and inspecting the original item.

Size-only exchanges of the same item retain the original purchase price and are subject to availability.

For a different piece, your exchange value is the merchandise amount originally paid after discounts. Choose an item of equal or greater value and pay any difference.

We cannot guarantee the availability of a particular size or piece. If your first choice is unavailable, we will help you select another eligible item.

One voluntary exchange is allowed per original item. A replacement does not begin a new exchange window.

For size or preference exchanges, customers are responsible for return shipping and shipping the replacement. Original shipping charges are not refundable. Any replacement shipping charge will be confirmed before processing the exchange.

Items clearly identified as FINAL SALE before purchase are not eligible for voluntary exchanges.

If you received an incorrect item or believe your piece has a defect, please contact support@bendecido.shop promptly with your order number, a description of the issue and clear photos, where possible.

We review each case individually and may request additional information or arrange an inspection. Please contact us before sending an item back.

Damage caused by misuse, improper care or alterations is not a manufacturing defect. Normal wear and tear is also excluded.

For confirmed defects or fulfillment errors, we will cover the necessary shipping costs and provide the remedy required by applicable law, including a refund where required. Nothing in this policy limits your statutory rights.