Frequently Asked Questions
How do I find my size?
Fit and sizing can vary from one piece to another. Start with the size chart and fit notes on the product page for the item you are interested in.
Follow the measuring instructions in that guide. When garment measurements are provided, compare them with a similar piece you already own and like the fit of. Keep your preferred fit in mind, and check the sizing details for accessories too.
Between sizes or need help finding the right guide? Ask Bendecido AI or email support@bendecido.shop with the product name or link, your usual size and how you like your clothes to fit. We can help you compare the available options.
How should I care for my piece?
We recommend cold water, a delicate wash cycle and air drying for maximum care. Always follow any item-specific care instructions on your garment.
Will a sold-out piece return?
We do not restock our pieces. If your preferred size or item is sold out, Bendecido AI or our team can help you explore other available options.
When will my order arrive?
Allow 2–3 business days for order preparation, plus USPS transit time. Transit varies by service and destination. Use your USPS tracking for the latest estimate.
Can I collect my order in Caguas?
Yes. Select Pick up at checkout and choose BENDECIDO — Del Río Shopping Center, Local A2-3. Pickup is free and available for eligible orders. Your order may be ready within 24 hours; please allow up to 4 days. Wait for your ready-for-pickup notice before visiting.
Can I exchange my piece?
Eligible items can be exchanged for another size or available piece under our 14-day exchange policy. We do not offer refunds for changes of mind. Conditions and exclusions apply.
How can I contact the team?
Email support@bendecido.shop. For questions about an order, include your order number. Bendecido AI can also help with products, sizing, shipping and store information.